Reviews

Reviews

What people said,
once the water was back on.

We leave a card after every job. These are nine of the ones that came back this year, as they were written.

In numbers

In numbers

4.9

Average score out of five

212

Cards sent back to us last year

6 in 10

New customers sent by a neighbour

He found the shut-off in a cupboard I had never opened, and the price he gave me on the step was the price on the invoice.

Margit Olander

Burst pipe

in

Crocus Hill

The drain had backed up twice with another firm. They put a camera down it, showed me the root, and it has run clear since.

Lucinda Hartwell

Main drain

in

Summit Hill

Same price on the invoice as on the step. They also labelled every valve in the basement, which nobody asked them to do.

Thaddeus Brandvold

Boiler service

in

Como Park

Three radiators had been cold for years. It took them a morning, and they showed me the valve that had caused it.

Desmond Achterberg

Radiators

in

Cathedral Hill

They said the heater could be repaired for a third of the price of a new one, and repaired it. Two others had only quoted me a replacement.

Anselm Kowalczyk

Water heater

in

Merriam Park

The pressure upstairs had been poor since we bought the house. One new line, and it is a different shower.

Marisol Etxeberria

Shower pressure

in

West Seventh

They covered the stairs, kept to the dates, and the bathroom was usable every night but two.

Priya Venkataraman

New bathroom

in

Highland Park

I called at ten at night with water coming through the ceiling. A plumber answered, talked me to the shut-off, and was at the door in half an hour.

Ngozi Adebayo

Burst pipe

in

Macalester-Groveland

They left an access panel behind the mirror and a note saying what is behind it. A small thing. I had never seen it done before.

Colm Ferreira

New bathroom

in

Highland Park

He found the shut-off in a cupboard I had never opened, and the price he gave me on the step was the price on the invoice.

Margit Olander

Burst pipe

in

Crocus Hill

They covered the stairs, kept to the dates, and the bathroom was usable every night but two.

Priya Venkataraman

New bathroom

in

Highland Park

They said the heater could be repaired for a third of the price of a new one, and repaired it. Two others had only quoted me a replacement.

Anselm Kowalczyk

Water heater

in

Merriam Park

Same price on the invoice as on the step. They also labelled every valve in the basement, which nobody asked them to do.

Thaddeus Brandvold

Boiler service

in

Como Park

They left an access panel behind the mirror and a note saying what is behind it. A small thing. I had never seen it done before.

Colm Ferreira

New bathroom

in

Highland Park

Three radiators had been cold for years. It took them a morning, and they showed me the valve that had caused it.

Desmond Achterberg

Radiators

in

Cathedral Hill

The drain had backed up twice with another firm. They put a camera down it, showed me the root, and it has run clear since.

Lucinda Hartwell

Main drain

in

Summit Hill

I called at ten at night with water coming through the ceiling. A plumber answered, talked me to the shut-off, and was at the door in half an hour.

Ngozi Adebayo

Burst pipe

in

Macalester-Groveland

The pressure upstairs had been poor since we bought the house. One new line, and it is a different shower.

Marisol Etxeberria

Shower pressure

in

West Seventh

He found the shut-off in a cupboard I had never opened, and the price he gave me on the step was the price on the invoice.

Margit Olander

Burst pipe

in

Crocus Hill

Three radiators had been cold for years. It took them a morning, and they showed me the valve that had caused it.

Desmond Achterberg

Radiators

in

Cathedral Hill

They covered the stairs, kept to the dates, and the bathroom was usable every night but two.

Priya Venkataraman

New bathroom

in

Highland Park

The drain had backed up twice with another firm. They put a camera down it, showed me the root, and it has run clear since.

Lucinda Hartwell

Main drain

in

Summit Hill

They said the heater could be repaired for a third of the price of a new one, and repaired it. Two others had only quoted me a replacement.

Anselm Kowalczyk

Water heater

in

Merriam Park

I called at ten at night with water coming through the ceiling. A plumber answered, talked me to the shut-off, and was at the door in half an hour.

Ngozi Adebayo

Burst pipe

in

Macalester-Groveland

Same price on the invoice as on the step. They also labelled every valve in the basement, which nobody asked them to do.

Thaddeus Brandvold

Boiler service

in

Como Park

The pressure upstairs had been poor since we bought the house. One new line, and it is a different shower.

Marisol Etxeberria

Shower pressure

in

West Seventh

They left an access panel behind the mirror and a note saying what is behind it. A small thing. I had never seen it done before.

Colm Ferreira

New bathroom

in

Highland Park

White cast-iron bath on feet below a row of windows, with a brass floor-standing tap

Something dripping?
Call before it isn’t a drip.

Answered by a plumber, seven to seven

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